FAQs

Yes, you can order hardware without a network upgrade which will be "Plug and Play" and it will not include a CMS Subscription. Alternatively you can include a network upgrade and select "None" in the CMS Subscription drop down box. You are free to install your own CMS if you have an compatible Android APK file or connect a computer via the HDMI and VGA inputs.

Absolutely! Please contact our support team on info@impactdigitalsignage.co.uk or call ‭0333 344 3588‬

No, your subscription will not automatically renew. We will contact you near the end of the initial term to arrange a renewal or you can place an order via the website here. You will be able to extend your subscription for 1 Year, 3 Years or Lifetime. 

No, I am afraid this is not possible. My Signage Portal can only be used on compatible hardware from Allsee Technologies that we supply. This ensures the hardware and CMS work seamlessly together. If you already have networked digital screens we can supply you with a Cloud Network Media player you can plug into each networked digital screen to use My Signage Portal.

Sure, we can create test accounts and we can setup a video meeting to demonstrate My Signage Portal using a screen share.

Alternatively, we also have a number of demo systems we can loan out if you complete a hardware loan agreement. 

Please visit this page to see what security is in place on My Signage Portal: https://www.mysignageportal.com/cdms/support/faq/what-security-is-in-place-on-my-signage-portal.html

Yes, MySignagePortal can be integrated with your software to provide a more powerful and expanded range of features. We have completed a number of projects using the API.

Please call us on 0333 344 3588 and we can discuss your project in detail.

Further API details are available to view here: https://www.mysignageportal.com/cdms/webApi/msp-web-api.html

Yes, please contact the team on 0‭0333 344 3588‬ as we can provide you with a formal quote including the available bulk discounts. 

Yes — our outdoor digital signage range is IP65 rated, high brightness and vandal resistant, suitable for permanent outdoor installations across the UK.

Yes, we have two main options for supplying our digital signage solutions with finance depending on your business requirements:

1. Short Term Finance: We have teamed up with iwocaPay to offer our UK Limited Businesses and LLP customers clear, simple and flexible finance options. Spread the cost of orders from £150 up to £15,000 with iwocaPay.  Depending on what works for you, you can set up a payment plan with iwocaPay to split the cost into 3 equal interest-free monthly payments (plus pay nothing for first 30 days) or low interest payments over 12 months.
2. Long Term Finance: We work with a number of traditional finance partners who long term (3 or 5 year) finance options. If you require longer term options please give us a call on 0333 344 3588‬ and we can guide you through the process. 

Yes we do. Please call ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk and we can arrange a demonstration.

Yes we have a range of rental units available for events, conferences, product launches or pre-purchase trials. Call us today 0333 344 3588 or email info@impactdigitalsignage.co.uk

Allsee LCD and DV-LED commercial displays include a 3-year manufacturer's commercial warranty and lifetime technical support (phone and email) as standard. From 1st January 2026, all 55" and above screens also include an on-site warranty as standard.

We offer two upgrades:

1. Extended Warranty — extends cover from 3 years to 5 years.
2. Enhanced Warranty — includes a de-install/re-install service across the UK for 3 years.

Additional charges apply and upgrades exclude some product ranges. Call 0333 344 3588 for details or to order.

Delivery to mainland GB is calculated by size and weight. As a guide:

• Small items (media players, wall mounts): £10–£15 via TNT
• Medium items (under 43" displays): £15–£30 via TNT
• Large items (43"+ screens, A-boards): £30 pallet delivery
• Stands: £40 pallet delivery
• Extra large, heavy, or bulk orders: £75 pallet delivery

Exact costs are calculated at checkout when you enter your delivery address. If you're ordering multiple screens we may be able to reduce costs by consolidating — call 0333 344 3588 to discuss.

Orders are processed Monday–Friday during office hours and typically dispatched the next working day. Small and medium items are sent next working day via TNT. Pallet deliveries take 2–3 working days (next day available for an additional £20). Most orders arrive within 3–10 working days, subject to stock availability.

Standard delivery is between 8am–6pm Monday–Friday. Pallet deliveries are kerbside only — the courier will not bring the pallet inside a property or remove it afterwards.

We don't ship outside mainland Great Britain as standard, but we can provide a cost for delivery to Northern Ireland, Republic of Ireland, Scottish Islands, Scottish Highlands and Channel Islands. Call 0333 344 3588 for a quote.

Sign for goods as "unchecked" on delivery, or "damaged" if there is any visible damage to the packaging. All goods must be checked and tested within 24 hours of receipt — any problems must be reported to us within that window. We cannot claim compensation from the courier or replace damaged goods if issues are reported after 24 hours. If you need any help or have any questions just call us.

Yes, all prices on the store exclude installation however you can contact the team on ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk and we can discuss your installation project in more detail. 

We are your first point of contact. Please call us on ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk. If we cannot help you with your issue we will escalate the case to the manufacturer and ensure the case is correctly handled. If you have your licence key or serial number handy it will speed up the process.

Yes, we offer a content design service for our clients.

We use TeamViewer to provide remote support. We can connect directly to a digital signage screen using the TeamViewer Host module, or assist end users via the Quick Support module. If you need remote help, call 0333 344 3588 or email info@impactdigitalsignage.co.uk and we'll get connected.