Call us today 0333 344 3588 or email info@impactdigitalsignage.co.uk

FAQs

My Signage Portal CMS Subscriptions

Can I order a screen without the CMS subscription?

Yes, you can order hardware without a network upgrade which will be "Plug and Play" and it will not include a CMS Subscription. Alternatively you can include a network upgrade and select "None" in the CMS Subscription drop down box. You are free to install your own CMS if you have an compatible Android APK file or connect a computer via the HDMI and VGA inputs.

Can I increase my subscription after the initial purchase??

Absolutely! Please contact our support team on info@impactdigitalsignage.co.uk or call ‭0333 344 3588‬

Will you renew my CMS subscription automatically?

No, your subscription will not automatically renew. We will contact you near the end of the initial term to arrange a renewal or you can place an order via the website here. You will be able to extend your subscription for 1 Year, 3 Years or Lifetime. 

Can I buy a subscription to My Signage Portal to use with screens we already own?

No, I am afraid this is not possible. My Signage Portal can only be used on compatible hardware from Allsee Technologies that we supply. This ensures the hardware and CMS work seamlessly together. If you already have networked digital screens we can supply you with a Cloud Network Media player you can plug into each networked digital screen to use My Signage Portal.

Can I have a demo account to test My Signage Portal before I purchase?

Sure, we can create test accounts and we can setup a video meeting to demonstrate My Signage Portal using a screen share.

Alternatively, we also have a number of demo systems we can loan out if you complete a hardware loan agreement. 

What security is in place on My Signage Portal?

Please visit this page to see what security is in place on My Signage Portal: https://www.mysignageportal.com/cdms/support/faq/what-security-is-in-place-on-my-signage-portal.html

Does My Signage Portal have an API we can use?

Yes, MySignagePortal can be integrated with your software to provide a more powerful and expanded range of features. We have completed a number of projects using the API.

Please call us on 0333 344 3588 and we can discuss your project in detail.

Further API details are available to view here: https://www.mysignageportal.com/cdms/webApi/msp-web-api.html

Ordering

Do you offer any discounts for bulk or multiple orders?

Yes, please contact the team on 0‭0333 344 3588‬ as we can provide you with a formal quote including the available bulk discounts. 

Do you offer business finance?

Yes, we have two main options for supplying our digital signage solutions with finance depending on your business requirements:

  1. Short Term Finance: We have teamed up with iwocaPay to offer our UK Limited Businesses and LLP customers clear, simple and flexible finance options. Spread the cost of orders from £150 up to £15,000 with iwocaPay.  Depending on what works for you, you can set up a payment plan with iwocaPay to split the cost into 3 equal interest-free monthly payments (plus pay nothing for first 30 days) or low interest payments over 12 months.
  2. Long Term Finance: We work with a number of traditional finance partners who long term (3 or 5 year) finance options. If you require longer term options please give us a call on 0333 344 3588‬ and we can guide you through the process. 

Do you have a showroom I can visit?

Yes we do. Please call ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk and we can arrange a demonstration.

Can I rent a digital signage screen for an event?

Yes we have a range of rental units available for events, conferences, product launches or pre-purchase trials. Call us today 0333 344 3588 or email info@impactdigitalsignage.co.uk

What warranty is included with your digital signage screens?

All LCD and DV-LED commercial display products come with a 3 year commercial warranty and lifetime technical support (phone and email) as standard. 

We also offer two warranty upgrades: 

  1. Extended Warranty - We can provide a quote to extend the standard warranty from 3 years to 5 years. 
  2. Enhanced Warranty - This hassle free upgrade includes a De-Install / Re-Install service for a 3 year period across the UK. 

Additional charges apply and the upgrades exclude some product ranges. Please contact the team on ‭0333 344 3588‬ for further details or to order an upgraded warranty.

Support

Can you install the screens for us?

Yes, all prices on the store exclude installation however you can contact the team on ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk and we can discuss your installation project in more detail. 

What should I do if I need help?

We are your first point of contact. Please call us on ‭0333 344 3588‬ or email info@impactdigitalsignage.co.uk. If we cannot help you with your issue we will escalate the case to the manufacturer and ensure the case is correctly handled. 

Can you help me design the content for my screens?

Yes, we offer a content design service for our clients.